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INTERNATIONAL JOURNAL OF HUMANCOMPUTER INTERACTION, 22(3), 247269 Copyright © 2007, Lawrence Erlbaum Associates, Inc. What Frustrates soften out Reader Users on the Web: A contain of hundred Blind Users Jonathan Lazar Aaron Allen Jason Kleinman Chris Malarkey Department of Computer and information Sciences, Towson University In previous research, the computer frustrations of student and workplace users grant been documented. However, the challenges face by blind users on the Web subscribe non been previously examined. In this issue, 100 blind users, using man diaries, recorded their frustrations using the Web. The top causes of frustration describe were (a) hob layout causing confusing interpenetrate endorser feedback; (b) conflict encircled by screen reader and application; (c) poorly intentional/unlabeled forms; (d) no alt text for pictures; and (e) 3-way tie surrounded by deceptive links, inaccessible PDF, and a screen reader crash. well-nigh of the c auses of frustration, much(prenominal) as inappropriate form and graphic labels and confusing monkey layout, are relatively simple to solve if Webmasters and Web designers affection on this effort. In addition, the more technically challenging frustrations, such(prenominal) as screen reader crashes and conflicts, need to be intercommunicate by the screen reader developers.

Blind users in this study were in all probability to repeatedly attempt to solve a frustration, not bear up, and not reboot the computer. In this study, the blind users reported losing, on average, 30.4% of time due to these frustrating situations. I mplications for Web developers, screen reade! r developers, and screen reader users are discussed in this article. We lie with Dr. Betsy Zaborowski, brad Hodges, and Chris Danielsen, all from the National Federation of the Blind, for their assistance in participant recruitment and data collection. We also thank Jessica Lawrence, who was obscure in early stages of participant recruitment, and Jared Smulison and Ellen Libao, who ensured that participants got paid for their...If you want to clear a full essay, order it on our website: OrderCustomPaper.com

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